Privacy Policy

Thinc Digital ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the "Site") or engage with our services.

1. Information We Collect

We may collect and process the following types of personal information about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details you provide when filling out forms or contacting us.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our Site, such as the pages you visit, the time spent on each page, and other interaction data.
  • Marketing and Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: We use your personal information to deliver our services, respond to your enquiries, and manage our relationship with you.
  • To Improve Our Site: We analyse technical data and usage patterns to improve the functionality and user experience of our Site.
  • To Communicate with You: We use your contact information to send you updates, newsletters, and marketing materials, where you have consented to receive such communications.
  • To Comply with Legal Obligations: We may process your personal information to comply with our legal obligations or to protect our legal rights.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have provided your explicit consent to receive marketing communications or to participate in surveys.
  • Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services or protecting the security of our Site, provided that your interests and fundamental rights do not override those interests.
  • Legal Compliance: Where processing is necessary to comply with legal or regulatory obligations.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as hosting, data analysis, marketing assistance, and customer service.
  • Professional Advisors: Including lawyers, bankers, auditors, and insurers, where necessary in the course of the services they provide to us.
  • Regulatory Authorities: Where required by law or in response to legal proceedings.

We do not sell your personal information to third parties.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against accidental loss, unauthorised access, or other forms of unlawful processing.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing.

7. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete personal information.
  • Right to Erasure: You can request the deletion of your personal information where there is no legitimate reason for us to continue processing it.
  • Right to Object: You can object to the processing of your personal information where we rely on legitimate interests.
  • Right to Restrict Processing: You can request that we suspend the processing of your personal information in certain circumstances.
  • Right to Data Portability: You can request the transfer of your personal information to another data controller.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this policy periodically.